Return & Refund Policy
Last updated: September 22, 2026
Return window
You may return most items within 30 days of delivery.
Condition
- Items must be unused, unworn, and in original condition with packaging and tags intact.
- Items damaged during delivery, defective items, or wrong items shipped can be returned at our expense at any point within the return window.
How to start a return
- Email contact@onlybingo.shop with your order number and reason for return.
- We confirm eligibility and send you a Return Merchandise Authorization (RMA) with the return shipping address within two business days.
- Ship the item back with tracking. Returns are processed at our US fulfillment center — always use the address provided in your RMA.
Return shipping
- Buyer pays return shipping for change-of-mind returns (size, preference, no longer wanted).
- We pay return shipping for defective, damaged, or incorrectly shipped items — include a photo of the issue in your RMA email.
Refunds
- Refunds are issued to the original payment method within 5 business days of the return arriving and being inspected.
- Original outbound shipping charges are non-refundable unless the return is our error (defective/wrong item).
- Items returned without an RMA or outside the return window may be refused or refunded partially at our discretion.
Exchanges
Fastest exchange: return for a refund and place a new order. This avoids stock delays.
Non-returnable
Intimate items, personalized/custom-made goods, and final-sale items marked as such on the product page cannot be returned.
Contact
contact@onlybingo.shop — +1 (609) 874-9056 — Mon–Fri, 9:00–18:00 (GMT+1)